Refund Policy

• The Starter plan starts with a 14-day free trial. You are not charged during the trial and can cancel at any time. The other plans start without a trial, and you can upgrade from Starter whenever you need more.
• Subscriptions renew automatically at the end of each period. Cancelling before the period ends stops the renewal.
• Payments are collected through Paddle, and your invoice comes from there.
• Your ad spend never passes through Mecrio: it is paid from your own ad accounts straight to the platforms and is outside this policy.

The free trial is specific to the Starter plan and runs for 14 days, for a simple reason: you should not have to choose a plan before seeing the product working on your own campaigns. The higher plans start without a trial, because moving up to them happens from inside Starter.

• Cancel during the trial and you are charged nothing.
• If the subscription is not cancelled, it starts on the Starter plan when the trial ends and the first payment is taken that day.
• The trial end date is shown in your account, and we tell you before the first charge.

• Monthly subscriptions renew on the same day each month and annual subscriptions on the same day each year. On annual billing you pay ten months for twelve months of use, which is 2 months free.
• Prices are in USD and start at $39 / month. Taxes may be added based on your location; the total including tax is shown at checkout.
• Upgrades take effect immediately and the difference is prorated for the remaining period. Downgrades take effect from the next billing period.
• If a price changes, we tell you before renewal and the new price only applies from the period after that notice.

You can cancel at any time. Cancellation takes effect at the end of the period you have paid for: you keep the plan until then and the next renewal does not happen.

Cancel from the subscription section of your account settings or write to info@mecrio.com. Cancelling does not delete your account or data on its own; for deletion see the Privacy Policy.

The free trial exists so that you can try a plan before buying it. For that reason we do not normally refund a billing period that has already started; cancelling stops the next renewal instead.

We do refund in the following cases:

• Charged in error: a payment taken after you cancelled, or a duplicate charge, is refunded in full as soon as it is identified.
• Service unavailable: if an outage on our side that we could not fix within a reasonable time stopped you using the plan, we refund the affected part of the period.
• Right of withdrawal: if you act as a consumer, requests made within the withdrawal period the law gives you are honoured. Statutory exceptions for digital services are reserved.
• A just-renewed annual subscription: if an annual renewal took you by surprise, write to us within 14 days of the renewal date and we refund it if the period has not been used.

The following amounts are not collected, controlled or refundable by Mecrio:

• Your ad spend: campaigns run in your own ad accounts and the budget is paid directly to the advertising platform. Refunds are governed by that platform’s own policy.
• Fees charged by the advertising platforms: a service fee or tax that an advertising platform charges you is not an amount we collect.
• Unused allowances: AI usage and creative credits that you do not use within a period do not roll over and have no cash value.

Write to info@mecrio.com with three things: the email address on your account, the date and amount of the payment, and a short reason.

• We answer requests within five business days.
• Approved refunds go back to the same payment method; how quickly your bank shows it depends on the payment provider.
• If we decline a request, we tell you why in writing.

If you disagree with a charge, please write to us first: most cases are resolved the same day. A chargeback raised directly with your bank may suspend the account while it is investigated. We reserve the right not to renew a subscription where the right to a refund is systematically misused.

Refund and billing questions: info@mecrio.com

For the full subscription terms see the Terms of Service, and for personal data the Privacy Policy.